FAQs
Frequently Asked Questions (FAQs)
We’ve put together some commonly asked questions to help you with anything you need. If you still have questions, feel free to contact us directly!
🛒 Ordering
Q: How do I place an order?
A: Simply browse our website, add the items you like to your cart, and proceed to checkout. You'll receive an email confirmation once your order is placed.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t been shipped yet, we’ll do our best to help. Please contact us immediately at tinytownsho@gmail.com.
🚚 Shipping
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping (5–8 business days) on all orders within the UK.
Q: When will my order ship?
A: Orders are processed within 1–2 business days. You’ll receive a shipping confirmation email once your order is on its way.
Q: Do you ship internationally?
A: Currently, we ship only within the United Kingdom.
📦 Tracking & Delivery
Q: How do I track my order?
A: Once your order ships, you’ll get a tracking number via email. If you didn’t receive one, just email us at tinytownsho@gmail.com and we’ll help.
Q: What if I entered the wrong shipping address?
A: Contact us as soon as possible. If your order hasn’t shipped yet, we’ll update it. If it has already shipped, we’ll assist as best we can.
🔁 Returns & Refunds
Q: Do you accept returns?
A: Yes! We offer hassle-free returns within 30 days of delivery with free return shipping.
Q: Are there any restocking fees?
A: No. We do not charge restocking fees.
Q: How do I request a return?
A: Simply email us at tinytownsho@gmail.com with your order number and reason for return. We’ll respond within 1–2 business days with return instructions.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options via Shopify Checkout.
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed through secure, PCI-compliant platforms.
📞 Contact & Support
Q: How can I reach your customer service team?
A: You can reach us by email at tinytownsho@gmail.com or by phone at +1 158 964 7806, Monday–Friday, 9AM–5PM.
Still need help?
Reach out anytime — we're always happy to assist!